Customer Engineer

Leeds-based | Hybrid working | Competitive salary + benefits

The Role

We are looking for an ambitious Customer Engineer to act as the delivery engine behind our ‘AI Navigator’ solution while supporting the wider commercial team as a technical advisor.

In this role, you will bridge the gap between ‘Business Strategy’ and ‘Google Cloud Technology’. Your primary focus will be leading consultancy engagements, helping customers move from AI curiosity to a concrete, high-value roadmap. You will act as the face of these engagements, interviewing stakeholders, uncovering pain points, and crafting a prioritised, strategic business case.

When not delivering AI Navigators, you will operate as a technical pre-sales resource. You will support Account Executives with discovery calls, value assessments, and product demonstrations across the wider Google Cloud stack.

​​You will be supported directly by the AI Innovation Lead (for strategy) and the Professional Services team (for technical feasibility and execution), giving you the environment you need to grow into a leading consultative voice for our customers.

We embrace a culture where taking responsibility is at the forefront of everything we do, empowering each team member to take pride, own their actions, and contribute to our collective success.

A white room with a TV on the wall and a big table in the middle of the room with ten chairs
A large open office space with an artificial tree and a desk with a giant 'Netpremacy' logo panel above the desk
A large open office space with a seated area, Union Jack curtains and a TV

    • Partner with Account Executives to deeply understand customer IT landscapes, business drivers, and pain points.

    • Design and articulate fit-for-purpose, secure, and scalable cloud solutions on Google Cloud.

    • Lead AI discovery by facilitating executive overview sessions and use-case driven interviews with business stakeholders to uncover high-impact opportunities.

    • Own the value & impact analysis of potential AI use cases, translating qualitative pain points into quantitative business cases (ROI, time savings, efficiency gains) that are commercially compelling.

    • Translate discovery notes into a prioritised backlog of projects to drive AI transformation, identifying quick wins as well as longer-term strategic initiatives

    • Work in partnership with the Professional Services team to validate that proposed AI use cases are technically viable, ensuring a smooth transition from "Strategy" to “Delivery”.

    • Perform confident, high-level demonstrations of Google Cloud products to spark customer imagination and excitement.

    • You will be expected to map customer requirements to specific Google Cloud capabilities (e.g. Vertex AI, Gemini, BigQuery) and explain how the solution would technically function at a high level.

    • Ensure all proposed use cases adhere to security best practices and Google’s Responsible AI principles, guiding clients on how to innovate safely.

    • Maintain an up-to-date understanding of competing cloud providers (AWS, Azure) and translate this knowledge into effective competitive positioning against alternative solutions.

  • ✅ Possesses an inherent ability to build trust quickly with both technical and non-technical business leaders through competence and clarity.

    ✅ Exceptional presentation and communication skills (verbal and written). Must be able to distil concepts into concise, compelling narratives.

    ✅ A proactive mindset with strong analytical skills, able to think on their feet and architect creative solutions to address customer pain points and unknowns.

    ✅ A team player who thrives in a fast-paced sales environment, able to pivot between deep-dive consulting work and sales support depending on the needs of the business

    ✅ Committed to continuous learning in the fast-paced cloud & AI landscape, staying current with Google Cloud product releases and industry trends.

    ✅ Proven track record in a customer-facing technical role

    While we offer a flexible hybrid model working 2 days per week in our Leeds offices, you should be willing to travel to client sites for critical workshops and presentations when required.

    • A strong foundational understanding of the Google Cloud Platform (GCP) ecosystem is required. You should be comfortable discussing how data, infrastructure, and AI models interact within GCP

    • The following certifications are highly desirable:

      • Google Cloud Digital Leader

      • Google Cloud Generative AI Leader

    • The ability to configure light technical demos or "art of the possible" prototypes using low-code/no-code tools (e.g., Vertex AI Agent Builder) is a distinct advantage.

  • ⏰ We'll give you freedom, flexibility, and trust to excel, supporting your work-life balance.

    🏆 A Personal Development Plan and course funding.

    💃 Regular social and well-being events.

    🍴 Free Deliveroo if you are office-based (to be used on your team office day).

    🧑‍⚕️ Private health insurance with BUPA.

    🏋️‍♀️ Free fitness classes.

    🌞 25 days holiday (plus bank holidays).

Apply now

If you are interested in working for Netpremacy but this is not the right role for you, head over to our careers page to see our current vacancies. We are always looking for like-minded individuals who are ready to take on a new challenge and join our expanding team. We encourage applications from ethnic minorities, LGBTQ+, neurodiverse and disabled people.

Alternatively, email us at careers@netpremacy.com.

Recruitment agencies

We are not currently accepting unsolicited CVs from recruitment agencies without a pre-existing agreement. Right now, we are not planning to review suppliers. So please hold off on sending CVs or profiles to our careers email or directly to our employees. Netpremacy isn't responsible for any fees tied to unsolicited information that comes our way.

Thanks for understanding!