While iProov’s engineering teams were already leveraging advanced automation within their Integrated Development Environments (IDEs) for coding and testing, AI use remained fragmented across other business units. A company-wide survey in Summer 2025 revealed immense potential: departments were experimenting independently but lacked a unified framework to share best practices or optimize workflows.

Because even non-technical roles at iProov require a high level of technical literacy, off-the-shelf, basic AI training was insufficient. iProov needed a structured adoption program that could address complex, function-specific challenges while keeping pace with a sophisticated workforce.

"We were already using AI across Finance, Marketing, and Sales but largely in silos. We weren't sharing what worked or taking a consistent approach to using AI to augment our capabilities. We needed a structured program that could tackle real, function-specific challenges and show us where the technology could make a meaningful difference."

— Miguel Traquina, Chief Information Officer, iProov

Recognizing that advanced technology is only as powerful as the people behind it, iProov wanted to expand its commitment to team enablement across every department. To go beyond baseline access and truly integrate AI into daily workflows, iProov partnered with Netpremacy to design a comprehensive, high-impact adoption program tailored to their operational needs.

To ensure maximum value and seamless integration across the entire business, Netpremacy crafted the following multi-phased strategy centered on early champions and customized learning:

• Early Adopters Program: Establishing a cross-functional group of internal AI champions representing key business units to drive momentum.

• Departmental "Deep Dives": Conducting targeted discovery sessions across Executive, Sales, Marketing, Product, Innovation, Science, Engineering, Finance, Legal, and HR teams to uncover high-value, department-specific use cases.

• Customized Training & Enablement: Delivering tailored training sessions alongside a dedicated AI Training Hub to support both structured and continuous learning.

• Data-Driven Adoption Tracking: Deploying post-enablement surveys and an interactive reporting dashboard, equipping iProov leaders with actionable metrics to measure ongoing impact and engagement.

The collaboration delivered fast, measurable impacts on tool utilization, cross-departmental collaboration, and internal AI confidence.

Key Metrics & Outcomes

• License Expansion: Grew from ~70–80 licenses to 170+ active users, achieving near-total organization coverage.

• Programme Agility: Netpremacy successfully customized training on the fly to match iProov's advanced skill levels.

• Cultural Shift: Established a firm habit of cross-functional AI experimentation and prompt sharing.

"The stand-out element was how Netpremacy went above and beyond with tailored support sessions. They took time to understand our specific needs, responded quickly, and demonstrated the kind of flexibility we selected them for in the first place."

— Karina Margole, Head of Agility, iProov

"Having this program in place gave our teams the necessary confidence to experiment with AI. We’ve seen that translated into real engagement  with Gemini adoption across the whole organization, now at an all-time high."

— Miguel Traquina, Chief Information Officer, iProov

By pairing Gemini’s integrated AI tooling with Netpremacy’s flexible training model, iProov has successfully equipped teams across its workforce with the skills and confidence to make AI a practical part of their everyday work.