What is Netpremacy's Customer Success Service (CSS)?

CSS is a dedicated consultancy and support model designed to act as an extension of your internal IT team. Instead of just fixing technical issues, CSS partners with your business to drive user adoption, maximize your Google Workspace investment, and align your Google setup with long-term business goals.

How does CSS differ from standard IT technical support?

Traditional support is reactive—resolving bugs or outages when they happen. CSS is proactive; it focuses on continuous engagement, change management, executive strategy, user training, and keeping your organization updated on new Google feature releases before they roll out.

The CSS Hub is an exclusive resource portal provided to CSS members. It offers bite-sized training guides, best-practice documentation, video libraries, and ready-to-use communications to help onboard employees and resolve internal knowledge gaps quickly.

How does CSS help if our internal team aren't Google specialists?

CSS gives you direct access to accredited Google Cloud and Workspace specialists. It gives smaller or multi-tasking IT departments the capacity, expertise, and depth of a much larger dedicated Google IT unit without needing to hire additional in-house talent.

What kind of ongoing training and events are included?

CSS includes bespoke workshops, interactive webinars, 'white-glove' executive training sessions, and community forums. These events are designed to teach advanced workflows, highlight key accessibility options, and address specific pain points across different departments.

How does the program help prove ROI to senior leadership?

CSS helps track key adoption metrics, user engagement levels, and tool utilization. Netpremacy conducts regular strategy workshops and service reviews, providing data-backed success stories and reporting to demonstrate clear value to stakeholders.

How do we build a Customer Success plan for our company?

The process begins with a strategic alignment workshop. The CSS team learns about your unique organizational goals, pain points, and target culture to create a customized roadmap for training, security policies, and feature rollouts.

Customer
Success

We don’t just resell; we engage. Gain maximum value from Google Workspace and Chrome, and expand the knowledge within your team with customer success service (CSS). We believe in the power of people, processes, and technology working in harmony to deliver innovative solutions.

What is CSS at Netpremacy?

What does CSS at Netpremacy look like?

It’s completely customised to you. Your dedicated Customer Success Manager (CSM) delivers tailored workstreams aligned with your Google Workspace priorities, typically executing four targeted, high-impact campaigns each year.

Security Workshop

Security is always a priority. We'll dive into your Google Workspace Admin console to audit and optimise your security, productivity, and system settings.

Strategy Workshop

Taking insights from our previous sessions, we'll create tailored recommendations that align with your business goals to build your strategy.

Two Tailored Unique Workstreams

Alongside consultative support, your CSM will run two tailored workstreams for your business, ensuring you get the most out of Google Workspace.

So Why Join CSS?

Technical Consultancy

Stay on top of ever-evolving technology by adding a Google expert to your team. Be the first to know about updates so you can keep your Workspace environment up to date. Don’t worry about digesting the info; we’ll do that part for you.

Thought Leadership

Do you have a vision for your business? Whether it’s improving efficiency or building an internal process, harness the power of our community, made up of tech enthusiasts and industry experts, to bring your vision to life.

Our CSS Community

As a CSS customer, you gain exclusive access to bi-annual CSS Connect events hosted by our Head of Customer Success, Martin Russell and the CSS team.

Connect directly with Google and Netpremacy experts to resolve technical and strategic challenges, network with peer tech leaders, and preview the Google Workspace roadmap.

Join Our Community

Our Previous CSS Connect Events

Some Of Our Community Members

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Interested in joining our CSS community?

Fill in the short form below, and one of our team will be in touch!

Frequently Asked Questions

Program Overview

CSS is a dedicated consultancy and support model that acts as an extension of your internal IT team.
Instead of just fixing technical issues, our CSS team partners with your business to drive user adoption, maximise your Google Workspace investment, and align your Google setup with long-term business goals.
Traditional support is reactive, resolving bugs or outages when they happen.
CSS is proactive; it focuses on continuous engagement, change management, executive strategy, user training, and keeping your organisation updated on new Google feature releases before they roll out.

Key Benefits & Resources

The CSS Hub is an exclusive resource portal provided to CSS members. It offers bite-sized training guides, best-practice documentation, video libraries, and ready-to-use communications to help onboard employees and resolve internal knowledge gaps quickly.
CSS gives you direct access to accredited Google Cloud and Workspace specialists. It gives smaller or multi-tasking IT departments the capacity, expertise, and depth of a much larger dedicated Google IT unit without needing to hire additional in-house talent.

Events & Engagement

CSS includes bespoke workshops, interactive webinars, "white-glove" executive training sessions, and community forums.
These events are designed to teach advanced workflows, highlight key accessibility options, and address specific pain points across different departments.
CSS helps track key adoption metrics, user engagement levels, and tool utilisation. Netpremacy conducts regular strategy workshops and service reviews, providing data-backed success stories and reporting to demonstrate clear value to stakeholders.

Getting Started

The process begins with a strategic alignment workshop. The CSS team learns about your unique organisational goals, pain points, and target culture to create a customised roadmap for training, security policies, and feature rollouts.