Customer
Success

We don’t just resell; we engage. Gain maximum value from Google Workspace and Chrome, and expand the knowledge within your team with customer success service (CSS). We believe in the power of people, processes, and technology working in harmony to deliver innovative solutions.

What is CSS at Netpremacy?

What does CSS at Netpremacy look like?

It’s completely customised to you. Your dedicated Customer Success Manager (CSM) delivers tailored workstreams aligned with your Google Workspace priorities, typically executing four targeted, high-impact campaigns each year.

Security Workshop

Security is always a priority. We'll dive into your Google Workspace Admin console to audit and optimise your security, productivity, and system settings.

Strategy Workshop

Taking insights from our previous sessions, we'll create tailored recommendations that align with your business goals to build your strategy.

Two Tailored Unique Workstreams

Alongside consultative support, your CSM will run two tailored workstreams for your business, ensuring you get the most out of Google Workspace.

So Why Join CSS?

Technical Consultancy

Stay on top of ever-evolving technology by adding a Google expert to your team. Be the first to know about updates so you can keep your Workspace environment up to date. Don’t worry about digesting the info; we’ll do that part for you.

Thought Leadership

Do you have a vision for your business? Whether it’s improving efficiency or building an internal process, harness the power of our community, made up of tech enthusiasts and industry experts, to bring your vision to life.

Our CSS Community

As a CSS customer, you gain exclusive access to bi-annual CSS Connect events hosted by our Head of Customer Success, Martin Russell and the CSS team.

Connect directly with Google and Netpremacy experts to resolve technical and strategic challenges, network with peer tech leaders, and preview the Google Workspace roadmap.

Join Our Community

Our Previous CSS Connect Events