Productivity & Collaboration

Modernise your organisation with Google’s secure cloud ecosystem. Boost daily productivity with Google Workspace & Gemini, automate complex workflows using Gemini Enterprise, and secure remote endpoint management through Chrome Enterprise.

Our Services

Customer Stories

SUPPORT SERVICES

Expert Google Workspace Support for Your IT Team

Explore the power of engagement. Gain maximum value from Google Workspace and expand the knowledge within your team with bespoke consultative advice.

We believe in the power of people, processes and technology working in harmony to deliver innovative solutions.

We focus our support where your business needs it most: the core Google Workspace applications, the Admin Console, and critical sync tools.

Why Partner with Netpremacy for Support?

  • Dedicated Third-Line Escalation

    When your internal Service Desk hits a wall, our experts take over. From complex integration issues to advanced email configuration, we handle the heavy lifting.

  • SLA-Backed Reliability

    We operate on a strict Service Level Agreement (SLA). Every ticket is assessed against our support matrix for business impact and urgency, ensuring critical issues get the immediate attention they require.

  • Seamless Google Escalation

    If a problem stems from a broader Google bug or platform outage, we manage the escalation process directly with Google on your behalf, keeping you informed every step of the way.

  • Proactive Knowledge Base

    Support isn't just about fixing broken things. We provide your IT team with access to a comprehensive library of custom support articles and go-to guides on Zendesk, helping you troubleshoot faster and reduce ticket volumes.

Modern Office meeting room with glass walls looking over the netpremacy office

Google Workspace, It’s Our Expertise

We focus our support where your business needs it most: the core Google Workspace applications, the Admin Console, and critical sync tools.

Give your IT team the backup they deserve.